On Being a Demanding Biatch

In respond to the email that I got from them yesterday, I consulted my friend and ask him what should I do about it.

I was kinda disappointment really. And I was so tempted to call her up and "talk" to her already.

As I already brought up to Jason, one of your front desk officers, when I sent in my laptop last week, this spoilt systemboard is replaced last year, by the hp headquarters itself. I'm surprised that it was spoilt within one year! Normal systemboard wouldn't be having any problems for one year at least, if not two. But the motherboard that you replaced for me when I sent in to your headquarters last year barely lasted for 365 days. It is a new motherboard, as I was told when I collected my laptop last year. I just don't understand how come the motherboard that you replaced for me spoil again within one year? Any motherboard sold outside has a warranty for one or 2 years.

On top of that, it just got me wondering whether this is a defect unit. How can a laptop be sent in for repair twice before it even reaches 3 years old?? It's merely 2 years plus, and I've already experinced problem with the hardware of the laptop twice.

I just thought it's ridiculous that they still charge me a total revised quote of RM703.90. It would be more rational that they replace the defect unit or repair the problem without any cost innit?


Now that I looked back into my archives, I came across this. Interestinggg...